Privacy Policy

Last updated: 8 November 2026

Who we are

RM Information Security Limited is responsible for the personal information covered by this policy. Our company number is 09893847 and our registered office is No. 1 Circle Square, Symphony Park, Manchester, England, M1 7FS.

For privacy requests or questions, email info@rminfosec.co.uk, call +44 (0)161 825 7939 or write to our registered office.

Information we collect and use

Our contact form asks for your first name, last name, email address and message. You may also provide your company name and the service you are interested in. We also receive information you provide during subsequent telephone and email correspondence.

We use enquiry information solely to respond, discuss your requirements and potential services, and manage the resulting correspondence. Submitting the form does not subscribe you to newsletters or marketing communications. We do not use enquiry submissions for profiling or unrelated marketing.

Our lawful basis for responding to business enquiries is our legitimate interest in handling enquiries and discussing potential services. Where you ask us to take steps towards a contract with you personally, we rely on taking those pre-contractual steps at your request. We also comply with legal obligations where these require us to retain or disclose information.

Service providers and international processing

We use Squarespace to provide our website, HubSpot for our enquiry form and CRM, and Microsoft 365 for business email. These providers process personal information to deliver their services. We may also disclose information where required by law.

Our service providers may process or access information outside the UK. Applicable legal safeguards are used where required. Contact us for information about these arrangements. We do not represent that all information remains in the UK.

Technical information and cookies

Our website and its providers receive technical information, such as connection and browser information, to deliver and secure the website and enquiry form. Necessary cookies and similar technologies support essential functionality, security and remembering your preferences. Technical cookies may also be associated with the embedded HubSpot form.

The Squarespace cookie banner lets you accept or decline optional cookies, or manage your choices. Squarespace non-essential cookies are restricted until you allow them, and Squarespace activity logging is switched off. You can change your choice through Cookie Preferences. These Squarespace controls do not necessarily control third-party technologies used by the HubSpot form; a complete third-party cookie audit has not been completed.

How long we keep information

We retain unsuccessful enquiries and related correspondence for 12 months after the last meaningful contact, then delete them, unless longer retention is legally necessary, including to establish, exercise or defend legal claims. This applies to relevant HubSpot enquiry records and notification emails.

Customer records follow separate retention requirements based on the services provided, contractual commitments and applicable law.

Protecting your information

We take reasonable steps to protect enquiry information and limit access to authorised personnel who need it for their work. Please do not send passwords or sensitive assessment information through the general enquiry form; use an agreed secure channel instead.

Your rights

Depending on the circumstances, you may ask to access or correct your information, have it erased, restrict its use, object to processing based on legitimate interests, or receive certain information in a portable format. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing. Rights are subject to legal conditions and exceptions. Contact us using the details above; we may need to verify your identity.

You also have the right to complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint.